Iso 20000 Itil

Iso 20000 Itil. The ISO 20000 certification is rigorous and hard to achieve even for organizations who are successfully leveraging ITIL But beginning with ITIL gives you a good idea of what ISO 20000 requires In many ways ITIL is a natural segue into ISO 20000 ITIL & ISO 20000 Service management at its best In the end ITIL and ISO 20000 work best together.

ITIL and ISO 20000 ISO 20000 and ITIL have a close relationship ITIL provides advice on ITSM best practices including options adopted and adapted by organisations according to business needs local circumstances and the service provider’s maturity ISO 20000 meanwhile sets the standards that service management processes should aim for.

ISO 20000 & ITIL: A Comparison 20000Academy

Best Practices vs StandardCertification of Individuals vs Certification of OrganizationsAn Overview of Itil and A Bit About ISO 20000How Do ITIL and ISO 20000 Fit Together?Back to basics ITIL is a library a set of best practices described processes and functions in a service lifecycle path It is mostly descriptive not prescriptive Life is full of possibilities with ITIL You can but you don’t have to implement any of the processes Or all Or none Although ITIL was often addressed as a de factostandard in IT Service Management (ITSM) it is important to state that ITIL is a best practices library it is NOT a standard ITIL is full of advice what you could sometimes should do what would be best and so on It does not have hard requirements about what HAS to be done in order to comply Therefore ITIL is not fully auditable ISO/IEC 20000 on the other hand is an auditablenorm The 2011 version has 256 hard requirements which have to be met It provides a full set of processes a company HAS to implement if it wishes to obtain a certificate A bit more precisely the norm has two main parts 1 ISO/IEC 200001 – requirements what SHALL be Another important aspect the ITIL certification path is created for individuals People study and pass foundations intermediate and expert levels They get the certificate and take it with them ISO/IEC 20000 is focused on the IT Service Organization It helps to capture knowledge about IT Servicesas an intellectual property of the company and helps individual employees to get by in a daytoday IT Service realm by following a set of simple but strict rules established during a process of preparation for the certification ITIL has come quite a long way from the previous V2 version where we had only 10 processes and one function In its current version ITIL is based on five volumes representing the five service lifecycle stages addressing some 26 processes and four functions For the new people in the house let’s have a quick overview of lifecycle stages and processes/functions ITIL experienced a significant increase of content volume in 2007 when version V3 was introduced and more still in a 2011 refresh The big difference is a strong turn toward copyrighting probably in order to finance the growing ITIL food chain publishers authorized training organizations examination boards etc On the other hand creating this volume of relevant knowledge and best practices was a remarkable effort and one has to think about the future A 2011 edition of ISO/IEC 20000 addressed some of the changes in ITIL 2011 and also adhered to other neighboring ISO norms This motivated a lot of IT Service organizations to consider ISO20k as a service management improvement tool Here is a quick schematic diagram of ISO/IEC 20000 processes In an ITSM pyramid things are layered in the following order ISO/IEC 20000 provides strict requirements (WHAT) and a simple code of practice (HOW) The story is further expanded by ITIL experience and best practice framework as a detailed guidance about processes and functions At the base are basic inhouse procedures and work instructions from core business and other implemented standards/methodologies (ISO PMI) Both stories came from the same place and both got refreshed in 2011 How well do they fit together and have they grown apart? In a nutshell ISO 2000 emerged initially from ITIL V2 and did not evolve much in volume but requirements got much more realistic in 2011 On the other hand ITIL was inflated almost double in V3 so the 2011 refresh also was more about quality then quantity An IT Service organization can use ITIL to implement ITSM processes according to best practices and ISO20k can be used for implementation and measurement of essential processes The pyr.

ISO 20000 and ITIL – How are they related?

It’s worth mentioning that the ISO 20000 certificate (more information about ISO 20000 certification – the process of obtaining a certificate) is awarded to an organization and is valid for three (3) years while the ITIL certificate is awarded to an individual person and doesn’t expire (check out ITIL Certification Path – list of all available ITIL trainings exams and certificates.